Question 1

What is included in total rental fees?

Accepted Answer

The total rental fee includes  Base rate for the vehicle (Different rates for different types)  Optional Insurance charge (Damage Waiver, Lilability, Personal Accident)  License and Registration Recovery Fee     Sales tax and Optional Fees (GPS, phone, etc)

Question 2

What information do I need to provide to rent a car?

Accepted Answer

You need Valid Driver's License or International Driving Permit Insurance card and declaration page (California Residents) Passport (Foreign Customers) Hotel Information and Flight Ticket (Foreign Customers) Credit Card

Question 3

Does NY Rent A Car take debit cards?

Accepted Answer

Yes! NY Rent A Car take debit cards as payment methods under certain circumstances. Customers who have no choice but to use debit cards will have to provide the most recent utility bill and bank statement with current residential address at the counter.

Question 4

What is delivery service?

Accepted Answer

One of NY Rent A Car's strengths is that we deliver your rental cars directly to your door. Before getting your car delivered, we will process everything including e-signing rental agreements and payments through online. Once everything is procesed your reseved vehicle will be delivered by our delivery specialist to your desired location. If you have any more questions about delivery service, please call us!

Question 5

What are the mileage limitations?

Accepted Answer

NY Rent A Car provides 150 miles per day for free. There is an extra mile fee if total miles exceed those provided free. Extra mile fee is $0.30 per mile.

Question 6

What types of Insurance can I need to purchase?

Accepted Answer

NY Rent A Car offers various types of insurance products to anyone   1. Collision Damage Waiver    $17/day for sedans $29.99/day for SUVs and minivans This insurance covers the physical damage of the car when the renter is involved in an accident. The renter will be waived from financialy reponsibility of the damage.  This is optional; however, if the renter does not purchase this product and damages the car, he or she is financially responsible for the damage. 2. Physical Damage Coverage $11.99/day for sedans    This coverage provides the renter a physical damage coverage for the rental car with a $1,000 deductible. If the financial cost of damage exceeds $1,000, the renter will only be responsible for $1,000. 3. California Basic Liability Insurance $12.99/day  This insurance provides the renter a primary liability coverage up to the minimum requirements the state requires.   4. Supplemental Liability Insurance $15.99/day This insurance provides the renter a liability coverage upto $1,000,000 combined single limit.     5. Personal Accident Coverage/ Personal Effects Coverage    $6.99/day This coverage provides ccidental death benefit to the renter up tp $250,000, accidental benefit to to passenger up to $100,000, accidental medical expense & ambulance fee up to $2,500, and perosnal effects coverage up to $750 per person.

Question 7

Does Collisoin Damage Waiver always cover the car?

Accepted Answer

No, Collision Damage Waiver does not cover the car if   a. Damage or loss results from an Authorized Driver's   1. Intentional, willful, wanton, or reckless conduct, 2. Operation of the vehicle under the influence of drugs or alcohol in violation of Section      23152 of the California Vehicle Code, 3. Towing or pushing anything, or 4. Operation of the vehicle on an unpaved road if the damage or loss is a direct result of the     road or driving conditions.   b. Damage or loss occurs while the vehicle is   1. Used for commercial hire, 2. Used in connection with conduct that could be properly charged as a felony, 3. Involved in a speed test or contest or in driver training activity, 4. Operated by a person other than an authorized driver, or 5. Operated outside of the United States unless authorized on the Rental Agreement     Summary;   c. Any Authorized Driver(s) has   1. Provided fraudulent information to the rental company, or 2. Provided false information and the rental company would not have rented Vehicle if it had     instead received true information

Question 8

Does NY Rent A Car open on weekends?

Accepted Answer

Yes, we do open on Saturdays from 9 A.M to 2 P.M. We are closed on Sundays.

Question 9

코로나 바이러스 (COVID-19)에 관한 이용 및 운영 공지

Accepted Answer

코로나 바이러스로 인한여 NY Rent A Car의 캘리포니아 지점은   1. 사전 인터넷 고객, 딜리버리 서비스 및 LAX 서비스 이용 가능    2. 모든 차량은 사전에 철저한 소독을 하여 출고 되오나 딜리버리 직원 대면시 반드시 마스크 착용 및 손소독제를 사용하셔야 합니다.   3. 2020년 3월19일 캘리포니아 주 정부의 명령으로 오피스을 통한 업무는  한시적으로 중단됩니다. (Deposit 환급 및 모든 오프라인 업무 정지)   4. 인터넷 예약 및 당사 인터넷 고객센터 (카카오 채널, 홈페이지 채팅)는 정상 운영 됩니다.

Question 10

딜리버리 서비스란 무엇인가요?

Accepted Answer

딜리버리 서비스는 차량 렌트를 하시는 고객분들이 따로 렌트 사무실로 이동하시지 않고 원하시는 위치에서 직접 받으시고 반납도 직접 도와드리는 차량 배달 서비스입니다. 남부 캘리포니아 대부분의 위치에서 딜리버리 서비스 받으실 수 있습니다. LAX 공항의 경우 원하시는 터미널 앞까지 차량을 가져다드립니다. 자세한 딜리버리 문의사항은 카카오 플러스 친구를 이용해주세요.

Question 11

NY 스위트는 무엇인가요?

Accepted Answer

NY 스위트는  차량 렌트 + 럭셔리 숙박 + 프리미엄 컨시어지 서비스를 제공하는 새로운 개념의 서비스 입니다.   제공되는 서비스는 다음과 같습니다.   1. 무료 공항 픽업 및 딜리버리   2. 24시간 프레스티지 고객센터 3. 프리미엄 컨시어지  4. 웰컴 와인 및  과일 (계절에 따라 웰컴 음료 및 서비스가 변경 될수 있습니다.)   보다 쾌적하고 여유롭고 편리한 여행 및 캘리포니아 살아보기를 경험하실 수 있습니다.

Question 12

한국에서 렌트 상담을 하려고 합니다. 실시간 카카오톡 예약상담 가능한가요?

Accepted Answer

가능합니다. 카카오톡으로 모바일 또는 PC에서 카카오 플러스친구 엔와이 렌트카로 24시간 실시간 렌트 예약 및 문의 가능 합니다. 언제든지 편안하게 렌트 상담하시기 바랍니다.